Returns & Refunds

Every order is protected against verified shipping damage. If an item arrives damaged in transit, we may provide a one time replacement after review of your claim and supporting documentation.

Damage Protection Policy

All orders are covered for damage that occurs during transit. To request a replacement, you must provide clear photo evidence of the product and its packaging. Claims are reviewed before approval, and replacement eligibility is limited to one replacement per customer per order.

1. Document the Issue

Take clear photos of the damaged item and the packaging as soon as your order arrives. Photo evidence is required for all damage related claims.

2. Contact Support

Email our support team with your order number and the photos of the issue. Include enough detail for us to review the claim promptly.

3. Receive a Replacement

If the claim is approved, a one time replacement will be sent at no additional cost. All claims remain subject to review before final approval.

Eligible for Review

  • Products damaged during shipping with clear photo evidence
  • Defective products that fail to meet stated purity standards
  • Incorrect items received in your shipment

Not Eligible for Review

  • Reconstituted products
  • Claims submitted without photo evidence
  • Products stored improperly after delivery
  • Requests without proof of purchase

Received a Damaged or Defective Product?

If your order arrived with shipping damage or a verified product issue, contact support with your order number and clear photos. Approved claims may qualify for a one time replacement at no charge.

Contact Support

Step 1

Submit your claim
Send photos of the damage together with your order details.

Step 2

Review and verification
Claims are typically reviewed within 1 to 2 business days.

Step 3

Replacement shipment
If approved, a replacement is generally shipped within 24 hours of approval.

Replacement Timeline

  • Damage claim submitted with photos: Day 1
  • Claim reviewed and verified: 1 to 2 business days
  • Replacement shipped: within 24 hours after approval

Please note that one replacement is allowed per customer per order. Claims may be denied if the evidence is incomplete or if unusual claim activity is detected.

Need Help With a Claim?

If you need assistance with a damaged shipment, incorrect order, or product issue, contact our support team and include your order number and photos.

Contact Support