How can we help?

Browse our catalog and select the research products you would like to purchase. Choose the appropriate product variation and quantity, add the items to your cart, and proceed through checkout. You will receive an order confirmation by email after your order has been submitted successfully.

Available payment methods are displayed securely during checkout. Payment options may vary depending on order details and availability. All payments must be completed and approved before an order can be processed for shipment.

Due to the sensitive nature of our products and applicable quality-control requirements, all sales are final. Orders cannot be modified or canceled after they have been submitted. Please review your products, quantities, shipping address, and contact information carefully before completing checkout.

Novatherix provides 2-Day shipping on standard domestic orders. Orders are generally shipped using UPS 2nd Day Air or FedEx 2Day, with the carrier selected based on the destination and available service. Delivery estimates begin after the carrier accepts the shipment and do not include processing time, weekends, holidays, weather delays, or other carrier disruptions.

Standard 2-Day shipping is $14 for orders under $150. Orders of $150 or more receive complimentary 2-Day shipping. Overnight shipping may be available for $45 on qualifying orders submitted before 1:00 PM Eastern Time.

UPS and FedEx generally cannot deliver to traditional PO boxes. When an order is addressed to a PO box, Novatherix may use USPS Priority Mail when service is available. Shipping times for PO box orders may differ from our standard 2-Day service.

Please contact our support team before placing an international order. Availability, carrier service, customs requirements, and product restrictions vary by destination. Customers are responsible for confirming that the ordered materials may be lawfully imported into their destination.

Products are packaged in protective shipping materials designed to reduce movement and exposure during transit. The precise packaging method may vary based on the products ordered, shipment size, destination, and current weather conditions.

Novatherix uses independent laboratory testing and maintains batch-specific documentation for applicable products. Available Certificates of Analysis can be viewed through our Certificates of Analysis page. Because results are batch-specific, customers should review the documentation associated with the applicable product and batch rather than relying on a generalized purity claim.

Available Certificates of Analysis are published on our Certificates of Analysis page. Documentation is organized by product and batch when applicable. If you need assistance locating a particular document, contact support@novatherix.com with the product name and batch number shown on the vial.

Storage requirements can vary by compound. Keep products sealed, protected from direct light, and stored under the conditions stated on the product page, label, or supporting documentation. Avoid unnecessary temperature fluctuations and moisture exposure. When specific instructions differ, the product-specific documentation should take precedence.

Contact support@novatherix.com within seven calendar days of the carrier’s recorded delivery date. Include your order number, a description of the issue, photographs of the shipping package, and photographs of the affected products. Keep all packaging and products until our support team completes its review.

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer. Novatherix cannot issue a refund, credit, or replacement for packages lost or stolen after confirmed delivery. We recommend selecting a secure delivery location and monitoring the tracking information.

No. Products sold by Novatherix Laboratories are intended exclusively for laboratory research and analytical use. They are not medicines, dietary supplements, cosmetics, or consumer products and are not intended for human or veterinary use.