Contact Us
Need help with an order, product question, quality verification request, or general support issue? Our team is here to assist.
Order Support
Questions about order status, delivery, tracking, or shipment issues can be handled by our support team.
Product Questions
Reach out for help with product details, research use information, and documentation requests.
Quality Verification
Need confirmation related to testing or certificates? We can help direct you to the appropriate information.
Email Support
For the fastest assistance, contact us by email and include your order number when relevant. Support requests are typically answered within 24 hours on business days.
Email: support@novatherix.com
What We Can Help With
- Order questions and tracking assistance
- Product information and general support
- Certificate or quality documentation guidance
- Billing and payment troubleshooting
- Bulk or wholesale inquiry routing
Bulk or Wholesale Pricing
If you are interested in larger quantity orders, email us with the products and quantities you need. Custom quotes can be provided for qualified requests.
Payment Issues
If a transaction does not go through, confirm that your billing details match your payment method. If the issue continues, try another payment option or contact your bank, then reach out to us for further assistance.
Before You Reach Out
To help us respond efficiently, please include any relevant order details, product names, and a short description of your question. If your issue relates to shipping or damage, photos may help speed up the review process.
Still Need Help?
If you did not find the answer you were looking for, our support team is ready to assist with your research related questions and order concerns.
Email: support@novatherix.com